|
|
American Airlines, again!
 Frank has to travel a lot for work, mostly to San Jose and mostly on American Airlines. And when I say a lot, I mean that he has almost 900,000 lifetime miles (acquired mostly over the past 4 years) and that in early January, American actually called us to ask if everything was ok with him because he hadn't flown for a few weeks.
He flies American in large part because they offer an early-morning nonstop flight to San Jose (dubbed the Nerd Bird because of all the IT-type people on the flight each day). Leaving at 7am here gets you in at San Jose around 8am, in plenty of time to make the day's meetings. It's a nice way for Frank to minimize his time away from home, when it works right.
Lately, though, American has been pulling some shenanigans with that early morning flight. A couple of weeks ago we got a 3am call from American telling Frank that his 7am flight had been canceled and that he would need to take a later flight. It caused him to be late for some important meetings .
Then this week, we were informed the evening before that his flight would be canceled, and they tried to book him on a much later flight. After a heated discussion, they booked him on another airline so he could make his meetings.
And then the final kick in the teeth: American called yesterday afternoon to tell us that Frank's flight home that night was also canceled. They had to rebook him on an earlier flight which, because it had a stop, got him home later than the original flight would have.
That's right. 2 cancellations in 1 day. When I gave the agent Frank's cell phone number and told her it was the second problem that day and to brace herself for a fun phone call, she sort of sucked in her breath and said, "Oh my. Twice in one day?!"
Yes, lady. Twice in one fricking day (and I can only imagine the colorful phrasing Frank had for you). This, plus the ridiculous inspection-related grounding of their fleet which caused me to reschedule an entire trip to DC, PLUS their ridiculous new luggage policy, means we'll be giving Continental Airlines a nice long look for our next flights.Labels: American Airlines, flight cancellation
|
Oh snap, poor Frank.